Paramount Shipping
Rotterdam, and wherever your cargo is.
- Head office
- Pier 9, Harbour Gateway, Rotterdam 3011 XB, Netherlands
- A live consignment
- Open the chat, bottom right — a tracking number gets an answer from the record.
- Hours
- Control tower staffed 24/7 · Desk Mon–Fri 07:00–19:00 CET
Send us a message
Common questions
Before you write.
Where do I find my tracking number?
It is on your booking confirmation and on the label, and it looks like
PMT-2026-4F7K2QX9. If you cannot find it, the desk can trace a consignment from the booking reference, container number or consignee address.My consignment has not moved for days. Is it lost?
Usually not. Long-haul ocean and rail legs post events days apart by design. The estimated delivery on the tracking page is the number to watch — if that moves, we will have said why.
Can you clear customs for me?
Yes, at every gateway we sell. Brokerage runs on the same file as the freight, so a clearance hold shows on your timeline with the outstanding document named.
Do you insure cargo?
All-risk cover can be arranged at booking. We document and pursue claims ourselves rather than handing you a form.
What if something goes wrong?
You get told. A consignment that stops moving longer than its lane allows raises an exception here, and a named person owns it until it is resolved.